CANTALUPI USA RETURN POLICY

It is our policy to accept returned merchandise and issue credits subject to the following conditions:

• Defective goods will be accepted anytime during the product's warranty period and will be processed in accordance with the product's warranty;

• Returns must be approved prior to return and a Return Authorization (RA) number must be obtained by calling the Customer Service Department at (727) 462-2526;

• When calling for a Return Authorization, please provide the invoice number for which the items are being returned. A Return Authorization number cannot be issued without this information. A copy of the original packing slip or invoice should be enclosed with the goods being returned, and reason for return should be indicated;

• To avoid a minimum 15% restocking charge, you must call within 30 days from the date of the invoice, and the items being returned must then be shipped within 30 days from the date the Return Authorization is issued. If you do not call within 30 days, or if you do not return the items within the 30 day time period, goods returned will be subject to a minimum 15% restocking charge subject to inspection.

• All non-defective items being returned for credit or exchange must be in new, saleable condition and in the original packaging. Credit may be disallowed or additional restocking charges may be applied pending review.

• Returns after 90 days from invoice date will not be accepted.

• Custom, special ordered or non-stock items are non-returnable.

• Goods returned to Cantalupi USA without proper Return Authorization may be returned to the sender.

• The sender is responsible for all freight and handling charges.

• COD shipments will not be accepted.

When making the return, the Return Authorization number should be clearly marked on the outside of the package or on the shipping label. Please ship all returned items to:

Cantalupi USA
ATTN: Returns RMA# __
616 Druid Road, East
Clearwater, FL 33756

CANTALUPI USA will reimburse a customer for credit on returned parts that are determined defective by CANTALUPI USA. Credit is entered based on the current OEM quoted price for said part, acceptable labour charges and Dealer charge backs mandated by State law. CANTALUPI USA will not credit customers for unauthorized Dealer mark-ups or customer mark-up fees. Credit for products returned within thirty (30) days from original shipment date may be refunded to customer via check or credit card. Credit for products returned after thirty (30) days, but less than ninety (90) days from original shipment date will be given as a product credit to be used for purchase of new product. Credit will not be given for products returned more than ninety (90) days from original shipment date. It is at CANTALUPI USA’s sole discretion as to how credit may be applied to a customer’s account.

CANTALUPI USA will not issue credit for parts that were damaged or inappropriately handled by customer.

To preserve the claim, please securely package all parts before shipping to CANTALUPI USA.

Reliance Upon Customer's Information

In the preparation of the quotation and the products, CANTALUPI USA has relied on information supplied by the Customer. In the event such information is inaccurate, CANTALUPI USA shall not be liable for any claim resulting from such inaccurate information with respect to the products, the performance of breach of the contract, or any defects of design, material or workmanship.

CANTALUPI USA is not responsible for incorrectly ordered items. Products returned due to customer’s order error will receive a mandatory 15% re-stocking fee regardless of when the return process is initiated.  Incorrectly ordered products are subject to the same return policy as all other products with the exception of the mandatory 15% re-stocking fee.

Labelling and Return Instructions

Labelling and Return instructions will be sent at the time of approval of the material return.

Packaging

CANTALUPI USA recommends returning products by a reputable freight forwarder.

To avoid voiding the warranty, use CANTALUPI USA or equivalent packaging to return a product.